Patient Relations-Relating Patiently

Do you want to use the power of the first impressions to pick up information about your patient’s personality as quickly as possible?

 Would you like to know five ways to hear a patient?

Have you ever wondered what a patient was thinking but not saying?

Do you know the secret differences between the way males and female patients share their concerns and symptoms?

Do you want to gain the eyes and attention of your patients?

Have you wanted to establish rapport quickly and easily to make your patient immediately at ease?

Do you want to know two things to do when someone isn't listening to you?

• The best way to hold your hands to show you are being honest.
• How tongue lip and mouth movements reveal lies.
• The difference between a real smile and a masking smile.
• What part of the body is the most "honest?"
• How to read pauses
• What space and territory reveal.
• How the heart and other body windows hide of reveal emotions.
• How to question to find out the truth.
• What's the best way to "catch" a liar?
• How smiles can mask and reveal emotion
• Listening to the face, body and voice
• Knee-crossing and brain function
• How facial expressions around the mouth can reveal true feelings.
• Gesturing for increased verbal ability
• SOFTENING for increased rapport
• Showing palms as a lie detector
• Forming a clear message with your body language
• Reading the full nonverbal sentence
• Foot tapping as an indication of nervousness and pacing

Patti Wood has been a communication consultant, international speaker, and a body language coach since 1982. She has designed and conducted workshops, convention seminars and keynote addresses for hundreds of public and private sector organizations.